The Retailer ID is free. Please sign up on the PayNearby Merchant App and complete your eKYC. Once your eKYC is completed, there will be a registration fee of Rs. 1000 to use the services on the app. We will also be assigning a distributor to you from our end, who will assist you to use the services and load your wallet.
To use single services like Bill Payments, you don’t need a distributor. You can load a small amount (less than 25 thousand a month) on your trading wallet and start using the service, however larger amounts need to go through distributors.
You can complete your EKYC within the app by uploading your PAN and Aadhaar details. Once uploaded, our team will review your documents and approve your eKYC. If you are facing any delays or difficulties in completing the process, you can call your relationship manager or call our customer care number on +91 44 3803 8038. If you are placed in a remote location, it might take 7-10 days for the Distributor or RM to get in touch with you.
If your EKYC is done but the service has not started, please get in touch with your distributor or call our customer care number on +91 44 3803 8038.
If you are getting the Login ID and password invalid notification, use the change password or forgot password option. An OTP will be generated, and you can use the same to login to the app.
You cannot “Move to Bank” from your PC or laptop. Move to Bank option is available only in the PayNearby app.
You can call our customer care number on +91 44 3803 8038 or call your distributor to understand the Move to Bank charges for various remittance amounts.
If a customer transaction fails, the refund will go back to the customer A/C but might take 7 working days. If the amount is not credited back within 7 working days call our customer care number on +91 44 3803 8038 or ask the customer to get his Bank Passbook updated.
If the transaction is successful, the amount will be credited to your trading balance. Sometimes it may take 1-2 hours for the credit to reflect in your trading balance, if it doesn’t, call our customer care number on +91 44 3803 8038.
Devices that can be used by PayNearby retailers for AEPS & EKYC are Morpho, Startek & Mantra.
The cost of AMC for Morpho is Rs.350 (Annually) which is renewable.
The cost of AMC for Mantra is Rs.100+GST / year
The cost of AMC for Startek is 154/Year which is renewable & 354/Lifetime.
For more details you can call our customer care number +91 44 3803 8038
Deposit services have been stopped by NPCI for the time being. They might start in the near future again. We will notify our users once that happens.
When a DMT transaction fails the option to Cashout and Reinitiate is reflected under claim refund.
You will be able to edit/change the Bank A/C details after 15 days from the date of your last edit. Please be careful when entering the Bank A/C details, once updated you will not be able to make changes to it for the next 15 days.
You may not have Balance in your Trade Wallet or may have an insufficient balance. You need to have Rs. 4 or more to approve bank validation.
If a wrong mobile or DTH recharge is done, you can call our customer care number on +91 44 3803 8038. Our team will look into the case and advise if the transaction can be cancelled or reversed and how to proceed with the same.
To claim refund for failed IMPS or NEFT transactions, check the “Claim Refund” feature on the app.
If a wrong IFSC code or bank account is entered during a money transfer, call our customer care number on +91 44 3803 8038. Our team will look into the case and advise on how to proceed with cancellation or refund.
If you want to learn more about the commissions that you can earn on various services offered within the PayNearby app, please reach out to your Distributor or RM.
A customer can withdraw upto Rs. 50,000 a day and a maximum of Rs. 10,000 per transaction using the AEPS service.
You can redeem the Trade Wallet balance by using the “Move to Bank” or “Move to Wallet” function.
The process of downloading the AEPS software is as follows:
The process of downloading the device driver is:
This is not an error, this error code will appear when you connect a device that is not registered. You can take the following two actions in that case:
If you see the error code 999, please contact Morpho’s Service center.
If your customer’s Bank name is not reflecting while doing Direct Money Transfer, call our customer care number on +91 44 3803 8038. Please keep the Bank name and IFSC code handy for our agents to help you with the request.
After your EKYC is done it usually takes around 7 working days for your AEPS bank status to get activated. If you continue to face difficulties in getting the service activated, please contact our customer care number on +91 44 3803 8038.
The list of services available within the PayNearby app are as follows:
Usually the amount for the failed recharge should get reversed within a period of 1-2 hours. Please contact our customer care number on +91 44 3803 8038 if your amount does not get reversed within 24hrs.
You need to submit your Pan Card and Aadhar card within the app to complete your EKYC and start using the services within the PayNearby app.
If the beneficiary has not received a NEFT amount after the fund transfer, ask them to wait for 24 hrs. If the amount is not received within the time stipulated, ask the beneficiary to get his passbook updated or contact our customer care number on +91 44 3803 8038
You can avail the following services without upgrading the package:
This error occurs when the Customer’s Aadhaar number is not responding to the associated finger print.
This error occurs when the Customer’s Aadhaar number has not been linked to the customer’s Bank A/C
There are no limits for move to bank transactions.
The Maximum limit for a DMT transaction is Rs.2 lakh.
For beneficiary validation, a charge of Rs.4 shall be deducted from the main wallet.
No, you can’t run 2 IDs simultaneously with the same documents. For security purposes, both the IDs will get blocked. If you IDs get blocked, you can send an email to firstname.lastname@example.org along with details of the ID you want to continue.
The retailer ID can be unblocked by the Distributor, when he has blocked it or by the Company when the ID has been blocked by the company or by the distributor. You can contact our customer care number on +91 44 3803 8038 for further assistance.
Yes, the retailer can become a distributor with the same Mobile no.
This entirely depends on Retailer and Distributor’s relationship. The Company doesn’t interfere in these matters. But if you feel that the amount is too high, you can escalate the issue to our customer care team on +91 44 3803 8038