Frequently Asked Questions

  • General
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For such transactions, the refund will be done in T + 1 day (1 day after the transaction)

The retailer cannot view the refund amount before cancellation. It can only be seen after cancellation. The retailer would get the refund after T+1 day. (One day after Transaction)

Refund to the Retailer will be T+1 day.

No Customer can’t cancel their own ticket. He needs to get in-touch with the retailer.

Handicap concession option is not available while booking tickets (Quote available – Lower Berth Quote /General/ Ladies/ Tatkal)

Customer get ticket Via SMS & Retailer will get tickets on email.

Yes 20 Rs for NON-AC/ 40 Rs for AC.

Customers shall receive the policy information through SMS and on their registered email IDs directly from Insurance Companies. They will also get the link for filling nomination details. However, policy number can be viewed in the ticket booking history on the IRCTC page.

The coverage for the policy for each passenger shall be under the PNR in case of Death, Permanent Total Disability, Permanent Partial Disability, Hospitalisation Expenses for Injury and Transportation of mortal remains following Rail Accident or untoward incident. The optional travel insurance will not be provided for children below 5 years of age. In the case of a passenger opting for insurance, the claim/liability shall be between the insured and the Insurance Company.

Untoward incident means: – The commission of a terrorist act within the meaning of sub-section (1) of section 3 of the Terrorist and Disruptive Activities (Prevention) Act, 1987(28 of 1987). – The making of a violent attack or the commission of robbery or dacoity. – The indulging in rioting, shoot-out or arson, by any person in or any train carrying passengers or, from the actual departure from originating station to the actual arrival of the train at the destination station including ‘process of entraining’ and ‘process of detraining the train and Vikalp train, short termination and diverted route. Death: ₹ 10,00,000 Permanent total disability: ₹ 10,00,000 Permanent partial disability: ₹ 7,50,000 Hospitalisation expenses for injury: ₹ 2,00,000 Transportation of mortal remains: ₹ 10,000

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