Frequently Asked Questions

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For such transactions refund will be done T+1 day.

Retailer can’t view the Refund amount before cancellation. After cancellation it is visible.

Refund to the Retailer will be T+1 day.

No Customer can’t cancel their own ticket. He needs to get in-touch with the retailer.

Handicap concession option is not available while booking tickets (Quote available – Lower Berth Quote /General/ Ladies/ Tatkal)

Customer get ticket Via SMS & Retailer will get tickets on email.

Yes 20 Rs for NON-AC/ 40 Rs for AC.

Customer shall receive the policy information through SMS and on their registered email IDs directly from Insurance Companies along with the link for filling nomination details. However, Policy number can be viewed from Ticket booked history at IRCTC Page. The coverage for the policy shall be for each passenger under the PNR in case of Death, Permanent Total Disability, Permanent Partial Disability, and Hospitalization Expenses for Injury and Transportation of mortal remains following Rail Accident or untoward incident. The optional travel insurance will not be provided for the children below 5 years of age. In case of passenger opting for insurance, the claim/liability shall be between insured and the Insurance Company. Untoward incident means: a) the commission of a terrorist act within the meaning of sub-section (1) of section 3 of the Terrorist and Disruptive Activities (Prevention) Act, 1987(28 of 1987), or b) the making of a violent attack or the commission of robbery or dacoity; or c) the indulging in rioting, shoot-out or arson, by any person in or any train carrying passengers or, from the actual departure from originating station to actual arrival of train at destination station including ‘process of entraining’ and ‘process of detraining the train and Vikalp train, short termination and diverted route. Death: Rs. 10,00,000 Permanent total disability: Rs. 10,00,000 Permanent partial disability: Rs. 7,50,000 Hospitalisation expenses for injury: Rs. 2,00,000 Transportation of mortal remains: Rs. 10,000

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