Frequently Asked Questions

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For such transactions refund will be done T+1 day.

For such transactions refund will be done T+1 day.

If you cancel the ticket more than forty-eight hours before the scheduled departure of the train, you will have to pay the following charges: o AC First Class/Executive Class – Rs.240/- o AC 2 Tier/First Class – Rs.200/- o AC 3 Tier/AC Chair car/ AC 3 Economy – Rs. 180 o Sleeper Class – Rs.120/- o Second Class – Rs.60/- – If you cancel your confirmed ticket between forty-eight hours and up to twelve hours before the train is scheduled to leave, a charge of 25% of the fare subject to the minimum flat rate mentioned above will be charged. Additionally, GST will also be charged. – If you cancel your ticket in less than 12 hours and up to four hours of the departure of the train or the chart preparation, you will have to pay 50% of the fare subject to minimum cancellation charges. – If your Tatkal ticket is confirmed, there will be no refund. Charges as per existing railways rules will be applied for contingent cancellation and waitlisted Tatkal ticket. The IRCTC website states that partial cancellation of Tatkal e-tickets is permitted.

Please note in Tatkal Quote Retailer can book only One Ticket per passenger per train.

Retailer can’t view the Refund amount before cancellation. After cancellation it is visible.

No Customer can’t cancel their own ticket. He needs to get in-touch with the retailer.

Yes 20 Rs for NON-AC/ 40 Rs for AC.

Customer shall receive the policy information through SMS and on their registered email IDs directly from Insurance Companies along with the link for filling nomination details. However, Policy number can be viewed from Ticket booked history at IRCTC Page. The coverage for the policy shall be for each passenger under the PNR in case of Death, Permanent Total Disability, Permanent Partial Disability, and Hospitalization Expenses for Injury and Transportation of mortal remains following Rail Accident or untoward incident. The optional travel insurance will not be provided for the children below 5 years of age. In case of passenger opting for insurance, the claim/liability shall be between insured and the Insurance Company. Untoward incident means: a) the commission of a terrorist act within the meaning of sub-section (1) of section 3 of the Terrorist and Disruptive Activities (Prevention) Act, 1987(28 of 1987), or b) the making of a violent attack or the commission of robbery or dacoity; or c) the indulging in rioting, shoot-out or arson, by any person in or any train carrying passengers or, from the actual departure from originating station to actual arrival of train at destination station including ‘process of entraining’ and ‘process of detraining the train and Vikalp train, short termination and diverted route. Death: Rs. 10,00,000 Permanent total disability: Rs. 10,00,000 Permanent partial disability: Rs. 7,50,000 Hospitalisation expenses for injury: Rs. 2,00,000 Transportation of mortal remains: Rs. 10,000

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