Frequently Asked Questions

  • General
  • Service

You can download all the marketing materials from our app or web portal and print it. Go to the ‘Download’ section, select ‘Language’ and ‘Service’ and print your poster/banner or leaflet.

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PayNearby is an ISO 27001 and DIPP certified fintech company. Your PAN Card information will be safe with us. PAN Card is mandatory for all financial transactions.

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Yes. All the reports are available on the App for your reference and download.

Minimum Rs. 1000 can be uploaded in the wallet.

You can contact our customer care on +91 33 6690 9090 for assistance on this matter.

• Branch deposit

• CDM deposit

• Net banking (Payment gateway)

• Same/Other bank transfer

• CDM card

Yes. The charges are mentioned below:

• Branch Deposit: ₹ 25, if the amount is less than ₹ 35,000

• CDM Deposit: ₹ 25, if the amount is less than ₹ 35,000

• Payment Gateway: ₹ 12 per transaction

There are 6 banks available for Branch & CDM deposit.

• Yes Bank

• ICICI Bank

• Axis Bank

• State Bank of India

• Karur Vysya Bank

• Federal Bank

• Log in to your Netbanking portal.

• Go to the transfer option.

• Add PayNearby as beneficiary, enter Account number & IFSC code.

• Enter the required amount and pay.

• Take a screenshot of the successful transaction.

• Upload the screenshot of the transaction.

• After submitting the screenshot, top up will be credited within 30 minutes.

We regret the inconvenience caused. Kindly wait for 72 working hours, the amount will be credited to your account.

We regret the inconvenience caused. Kindly wait for 72 working hours, the amount will be reversed to your bank account. After 72 hours, please raise a complaint from your ‘Complaint and Enquiry’ section with ‘Updated passbook/Bank statement’. You will receive a revert soon.

When you transfer your trade balance amount to your linked bank account it is ‘Move to Bank’. Move to Bank option is available under the Trade Wallet option in the mobile app.

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In an unfortunate scenario, if a transaction fails, customer’s money will be reversed into their account within 7 working days. You can call our customer care 033-66909090 or check mini-statement to check the reversal.

If the transaction is successful, the amount will be credited to your trade balance. It may sometimes take 1-2 hours for the credit to reflect in your account. Incase you do not receive the credit in stipulated time, please call our customer care on 033-6690 9090.

Tag: AePS

Deposit services have been temporarily stopped by NPCI. We will notify you when this service restarts in future.

Tags: AePS, NPCI

This error occurs when customer’s Aadhaar number is not responding to the associated finger print.

Tag: AePS

This error occurs when customer’s Aadhaar number has not been linked to the customer’s bank a/c.

Tag: AePS

If transaction is successful, withdrawal amount including commission amount will be credited to your trade balance in real time.

Tag: AePS

This error appears for both Morpho and Startek devices, please follow the steps given below.

• For Morpho device: “Refresh” on “RD service application” at top right corner and restart your device

• For Startek device: Click on “Re-registered” at the RD application and restart your device.

Please check the below points:

• Go to your time and date setting and set the time zone to automatic.

• Ensure that your mobile phone is not rooted.

• Check is the customer’s finger print is captured properly, if not try again.

Go to your time setting, set the time zone as “UTC (+5.30)” and restart the device and try again.

A customer can withdraw upto a maximum of ₹10,000 per transaction using the AePS service.

Tag: AePS

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