Frequently Asked Questions

  • General
  • Service

PayNearby was established in 2016. We are the only start-up in the digital payments industry to be certified by the Department for Promotion of Industry and Internal Trade (DPIIT). Our major accomplishments within a short span of three years are:

– 11% market share in DMT business

– 33% market share in AePS

– 10 lakh registered retailers

– More than 12 crore customers availing the services

– Presence in 28 States and 8 UTs

Our customer service team is available from 8 am to 8 pm to assist you. Customer service is available in many regional languages. You can also contact your local Relationship Manager for assistance.

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PayNearby commissions are credited to your wallet on the very same day, whereas other companies pay it after one day.

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It is very easy to understand our insurance products and services. We provide product and insurance selling training through videos. You can download marketing collaterals from our app and display it in your store. Should you need any help, please contact our customer service team or our Relationship Manager.

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PayNearby is an ISO 27001 and DIPP certified fintech company. Your PAN Card information will be safe with us. PAN Card is mandatory for all financial transactions.

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Minimum Rs. 1000 can be uploaded in the wallet.

No. You cannot run 2 IDs simultaneously with the same documents. For security purposes, both the IDs will get blocked. If your IDs get blocked, you can send an email to customercare@paynearby.in along with details of the ID you want to continue with.

• Log in to your Netbanking portal.

• Go to the transfer option.

• Add PayNearby as beneficiary, enter Account number & IFSC code.

• Enter the required amount and pay.

• Take a screenshot of the successful transaction.

• Upload the screenshot of the transaction.

• After submitting the screenshot, top up will be credited within 30 minutes.

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Digi Smart Transfer (DST) is an industry first service that combines cash withdrawal & money transfer in one transaction. With Digi Smart Transfer you can operate your shop like a banking counter without any investment, working capital or even wallet balance.

DST combines cash withdrawal and money transfer in one transaction. Additionally, you do not need to maintain wallet balance, worry about limit or cash handling. You earn higher profit on every transaction. Your customers can make money transfer transaction with their fingerprint or using debit card.

DMT stands for Domestic Money Transfer, you can send money to any account number 24X7 across India. Money transfer service is available with IMPS and NEFT payment option.

Please follow the below steps.

o If customer doesn’t have a sender profile, first create a sender profile by adding details– (Mobile Number, Name, Address).

o An OTP will be sent to the sender’s mobile number.

o Validate the OTP

o Then add beneficiary detail – Bank account no, IFSC Code, account holder name

o Select “IMPS” or “NEFT”

o Click “Transfer” to proceed

Kindly wait for 24 bank working hours for an update. If the transfer is success it will be credited to the beneficiary account or incase of failure the amount will be reversed and available under ‘Claim Refund’ icon.

In mobile application: Go to ‘Reports – Money transfer transaction’ For web portal: Go to the MIS reports > click on the first option ‘Transaction Report’.

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