Frequently Asked Questions

  • General
  • Service

You can download all the marketing materials from our app or web portal and print it. Go to the ‘Download’ section, select ‘Language’ and ‘Service’ and print your poster/banner or leaflet.

PayNearby is an ISO 27001 and DIPP certified fintech company. Your PAN Card information will be safe with us. PAN Card is mandatory for all financial transactions.

Minimum Rs. 1000 can be uploaded in the wallet.

No. You cannot run 2 IDs simultaneously with the same documents. For security purposes, both the IDs will get blocked. If your IDs get blocked, you can send an email to along with details of the ID you want to continue with.

You can contact our customer care on +91 33 6690 9090 for assistance on this matter.

• Branch deposit

• CDM deposit

• Net banking (Payment gateway)

• Same/Other bank transfer

• CDM card

There are 6 banks available for Branch & CDM deposit.

• Yes Bank

• ICICI Bank

• Axis Bank

• State Bank of India

• Karur Vysya Bank

• Federal Bank

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This error appears for both Morpho and Startek devices. Please follow the steps given below:

• For Morpho device: “Refresh” on “RD service application” at the top right corner and restart your device.

• For Startek device: Click on “Re-registered” at the RD application and restart your device.

Please check the below points:

• Go to your time and date setting and set the time zone to automatic.

• Ensure that your mobile phone is not rooted.

• Check is the customer’s finger print is captured properly, if not try again.

Go to your time setting, set the time zone as “UTC (+5.30)” and restart the device and try again.

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