PayNearby is a platform that enables retailers to offer assisted services such as cash withdrawal, money transfer, bill payments, travel booking and other partner-enabled services.

Retailers can offer services such as AePS, Micro ATM, UPI Cash Point, money transfer, bill payments, savings account opening, travel booking, CMS and other supported services through the platform.

You can register through the PayNearby app, available on the Play Store, by sharing the required details and completing the onboarding process. For help, please contact our customer support team.

Basic retailer onboarding requires government documents such as Aadhaar and PAN. KYC completion is required to access supported services on the platform.

AePS allows customers to use their Aadhaar number and biometric authentication to withdraw cash, check their balance or access a mini statement from their Aadhaar-linked bank account.

UPI Cash Point allows customers to scan a dynamic QR code using their UPI app and withdraw cash from a retailer’s shop.

Yes. Retailers can help customers open savings accounts with PayNearby’s partner banks through an assisted digital process.

Yes. Retailers can help customers access credit products offered by partner banks and financial institutions, subject to eligibility and partner terms.

CMS, or Cash Management Services, allows retailers to accept cash collections from authorised customers or agents and update the collection digitally through the platform.

No. Retailers can start with a smartphone, internet connection and the required onboarding, as per service eligibility.

Yes. Retailers can offer assisted travel booking services, including train and flight bookings, through partner-enabled travel services available on the platform.

You can check your transaction history and reports in the PayNearby app or web portal under the Reports or transaction section.

Please ensure your app is updated and the required KYC or service eligibility is completed. If the service is still not visible, please contact customer support.

Yes. Many PayNearby services and reports are available through the mobile app and web portal. Availability may vary depending on the service, onboarding status and eligibility.

Please check the transaction status in the app or portal. If the issue is not resolved within the applicable timeline, raise a complaint through the app or contact PayNearby customer support for assistance.