How can a customer register his repair request via the chatbot Mia?

  • The customer can visit the link https://bit.ly/miatg and select the language of their choice to register
  • Click ‘Register repair request’ and login via the customer’s registered mobile number or the registered device’s IMEI number
  • Select the IMEI number and then select plan for which the request is to be registered
  • Just answer a few basic questions for TechGuard to better understand the damage/ malfunction of the device

The chatbot is the one stop platform to register a repair request, complete the necessary formalities and to know the status of the request. Hence it would be very useful if the customer selects the ‘Add to Home Screen’ option to save the chatbot to their device, which would be visible right when the customer logs in.

 

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