When you transfer your trade balance amount to your linked bank account it is ‘Move to Bank’. Move to Bank option is available under the Trade Wallet option in the mobile app.
FAQ Tag: fintech
I have attempted to load my wallet through Payment Gateway. However, the transaction has failed and the amount is debited. What should I do?
We regret the inconvenience caused. Kindly wait for 72 working hours, the amount will be reversed to your bank account. After 72 hours, please raise a complaint from your ‘Complaint and Enquiry’ section with ‘Updated passbook/Bank statement’. You will receive a revert soon.
I have attempted to load my wallet through Payment Gateway. However, the transaction status shows ‘In progress’. What should I do?
We regret the inconvenience caused. Kindly wait for 72 working hours, the amount will be credited to your account.
How can I load the main wallet through online bank transfer?
• Log in to your Netbanking portal.
• Go to the transfer option.
• Add PayNearby as beneficiary, enter Account number & IFSC code.
• Enter the required amount and pay.
• Take a screenshot of the successful transaction.
• Upload the screenshot of the transaction.
• After submitting the screenshot, top up will be credited within 30 minutes.
How can I load my main wallet through ‘Branch deposit’?
• Go to ‘Banking & Finance’ option on the Web portal.
• Get the prefilled deposit slip.
• Fill the required details.
• Submit at the branch.
• Upload the deposit slip received from your bank.
• After submitting the slip, top-up will be credited within 30 minutes.
What banks are available for Branch & CDM deposit?
There are 6 banks available for Branch & CDM deposit.
• Yes Bank
• ICICI Bank
• Axis Bank
• State Bank of India
• Karur Vysya Bank
• Federal Bank
Are there any charge for retailers to load the main wallet?
Yes. The charges are mentioned below:
• Branch Deposit: ₹ 25, if the amount is less than ₹ 35,000
• CDM Deposit: ₹ 25, if the amount is less than ₹ 35,000
• Payment Gateway: ₹ 12 per transaction
What are the modes of topping up wallet for the Retailer?
• Branch deposit
• CDM deposit
• Net banking (Payment gateway)
• Same/Other bank transfer
• CDM card
Who can unlock a retailer ID?
You can contact our customer care on +91 33 6690 9090 for assistance on this matter.
Can I create 2 retailer IDs with one document?
No. You cannot run 2 IDs simultaneously with the same documents. For security purposes, both the IDs will get blocked. If your IDs get blocked, you can send an email to customercare@paynearby.in along with details of the ID you want to continue with.
