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FAQ Tag: DMT
How can I check the money transfer transaction report on mobile app & web portal?
In mobile application: Go to ‘Reports – Money transfer transaction’ For web portal: Go to the MIS reports > click on the first option ‘Transaction Report’.
What is “cash-out” and “Reinitiate” in claim Refund?
If you do a “Cash-out”: an OTP will be sent to the sender’s mobile number, post OTP validation amount will be added to your main wallet.
If you do a “Reinitiate”: an OTP will be sent to the sender’s mobile number, post OTP validation you can send money to the same beneficiary or any other beneficiary.
I have done money transfer transaction, the status is ‘Failed’ however the amount is debited from my main wallet, what should I do?
Your transaction must have failed due to some technical error. Kindly wait for 24 working hours, amount will be reversed and available under “Claim Refund”.
I have done money transfer transaction, the status is ‘Success’ however the amount is not credited to beneficiary account, what should I do?
Kindly wait for 24 hours, the amount will be settled. If not, kindly contact your respective bank with UTR/RRN number. You can find your UTR/RRN number in “Money Transfer transaction” report.
I have done a Money Transfer transaction but status is ‘In progress’, what should I do?
Kindly wait for 24 bank working hours for an update. If the transfer is success it will be credited to the beneficiary account or incase of failure the amount will be reversed and available under ‘Claim Refund’ icon.
What is the difference between IMPS & NEFT?
IMPS stands for ‘Immediate Payment System’ and it is available 24/7-365 days and offers real time settlement. NEFT stands for “National electronic Fund Transfer” and works in batches throughout the day.
Do I charge my customer for this service?
No. You should not charge customer for this service. You will receive commission for your transaction.
What is the use of ‘Bene validation’? Is there any charge that I have to pay?
Bene validation helps you validate the beneficiary account before transferring the entire value. Your wallet will be debited by ₹4 to do bene validation. It is always advisable to validate a new account before transferring any amount.
What is DMT?
DMT stands for Domestic Money Transfer, you can send money to any account number 24X7 across India. Money transfer service is available with IMPS and NEFT payment option.
