We regret the inconvenience caused. Kindly wait for 72 working hours, the amount will be reversed to your bank account. After 72 hours, please raise a complaint from your ‘Complaint and Enquiry’ section with ‘Updated passbook/Bank statement’. You will receive a revert soon.
FAQ Tag: cash withdrawal
I have attempted to load my wallet through Payment Gateway. However, the transaction status shows ‘In progress’. What should I do?
We regret the inconvenience caused. Kindly wait for 72 working hours, the amount will be credited to your account.
How can I load the main wallet through online bank transfer?
• Log in to your Netbanking portal.
• Go to the transfer option.
• Add PayNearby as beneficiary, enter Account number & IFSC code.
• Enter the required amount and pay.
• Take a screenshot of the successful transaction.
• Upload the screenshot of the transaction.
• After submitting the screenshot, top up will be credited within 30 minutes.
Are there any charge for retailers to load the main wallet?
Yes. The charges are mentioned below:
• Branch Deposit: ₹ 25, if the amount is less than ₹ 35,000
• CDM Deposit: ₹ 25, if the amount is less than ₹ 35,000
• Payment Gateway: ₹ 12 per transaction
Who can unlock a retailer ID?
You can contact our customer care on +91 33 6690 9090 for assistance on this matter.
Can I create 2 retailer IDs with one document?
No. You cannot run 2 IDs simultaneously with the same documents. For security purposes, both the IDs will get blocked. If your IDs get blocked, you can send an email to customercare@paynearby.in along with details of the ID you want to continue with.
What is the minimum amount I need to upload in the wallet?
Minimum Rs. 1000 can be uploaded in the wallet.
How can I get help in the marketing of PayNearby Products?
You can download all the marketing materials from our app or web portal and print it. Go to the ‘Download’ section, select ‘Language’ and ‘Service’ and print your poster/banner or leaflet.
How will I get any help in providing insurance to my customers?
It is very easy to understand our insurance products and services. We provide product and insurance selling training through videos. You can download marketing collaterals from our app and display it in your store. Should you need any help, please contact our customer service team or our Relationship Manager.
When and how will I receive my commission?
PayNearby commissions are credited to your wallet on the very same day, whereas other companies pay it after one day.
