How can the product be returned?

The retailer can return the product/check order status as below:

i) The retailer has to login to their own on store.amazon.in or DOST APP.
ii) The retailer has to then login on the customer’s behalf using the customer’s mobile number/OTP or email Id/ password.
iii) The retailer has to go to the order history of the customer and then click on the “Track Package/ Return Item” depending on the customer’s requirement.

Once I have logged in, how do I place an order?

STEP 1: CREATE A CUSTOMER ACCOUNT OR LOGIN FOR THE CUSTOMER. Once the retailer has logged in, they need to create a login for the customer. This is necessary as retailers CANNOT place order from their own login. They will not get commissions.
STEP 2: BROWSE FOR A PRODUCT. Once the retailer has been logged in for the customer, they can help browse the product for the customer. Once the customer likes a product, they can click on “Add to Cart” or “Buy Now”.
STEP 3: ADD/CHOOSE AN ADDRESS. Once the customer has finished shopping, the retailer will have to check out and add the customer’s address where the customer wants the product to be delivered. The retailer SHOULD NOT share their address otherwise the product will be delivered to their address and they will have pay for the product and deliver the product to the customer on their own.
STEP 4: PAYMENT. Once the customer has finished shopping and the address has been selected, click on “Proceed to Payment”. Please choose only one of the below options: i) UPI: Enter the customer’s UPI handle. The customer will get a notification on their UPI app to complete the payment. ii) ii) Pay at Delivery: The customer will be able to pay by cash/card when the product is delivered to them.

Note: do not choose the “pay at store” payment option. This will lead to the cancellation of the product.

Is it mandatory to have an email ID registered with Amazon? How can I register my email ID with Amazon?

It is mandatory to register your email ID with Amazon before registering for the program. Retailers can register themselves on Amazon using the link: http://bit.ly/AmazonRegistration.

Important Note: It is mandatory to share the registered amazon email id with PayNearby to enroll for the program

How does a retailer qualify for the program?

Below are the Conditions to qualify for the Amazon Easy Store program:

i) Most important condition: The retailer has to register with a PayNearby-registered mobile number and Amazon-registered email ID.
ii) Pin Code restrictions may apply. Currently, Amazon is not onboarding retailers in Karnataka, Andhra Pradesh and Telangana. This is subject to change as per Amazon’s internal policies.
iii) The retailer should not be already registered with the Amazon Affiliate program directly or through another partner.