Non-KYC sender can send Rs. 25,000 & KYC sender can send up to Rs. 2 lakhs
In mobile application: Go to ‘Reports – Money transfer transaction’ For web portal: Go to the MIS reports > click on the first option ‘Transaction Report’.
If transaction is successful, then kindly contact your bank, provide them with UTR / RRN to freeze the particular amount. You can immediately raise a complaint from your portal. The complaint option is available under complaint & enquiry section with correct account number and details, after raising the complaint you will get the updates within 15 to 20 working days.
Yes. Under sender profile you can delete / activate / deactivate any beneficiary.
If you do a “Cash-out”: an OTP will be sent to the sender’s mobile number, post OTP validation amount will be added to your main wallet.
If you do a “Reinitiate”: an OTP will be sent to the sender’s mobile number, post OTP validation you can send money to the same beneficiary or any other beneficiary.
Your transaction must have failed due to some technical error. Kindly wait for 24 working hours, amount will be reversed and available under “Claim Refund”.
Kindly wait for 24 hours, the amount will be settled. If not, kindly contact your respective bank with UTR/RRN number. You can find your UTR/RRN number in “Money Transfer transaction” report.
Kindly wait for 24 bank working hours for an update. If the transfer is success it will be credited to the beneficiary account or incase of failure the amount will be reversed and available under ‘Claim Refund’ icon.
IMPS stands for ‘Immediate Payment System’ and it is available 24/7-365 days and offers real time settlement. NEFT stands for “National electronic Fund Transfer” and works in batches throughout the day.
No. You should not charge customer for this service. You will receive commission for your transaction.