FAQ Category: Air Booking

A refundable fare is an amount returned after deducting cancellation charges and other fees. For more information on fare summary, please refer the Fare Summary & Rules under the Flight Details tab. A non-refundable fare is a discounted fare where no refund can be claimed from the airline in case of cancellation.

Hand baggage only fare is offered by the low-cost carriers on domestic flights, where check-in baggage is not allowed. In this, you can carry one hand luggage per passenger up to 7 kg (may vary from airline to airline).

For domestic flights, a child can travel with his/her birth certificate or Aadhaar Card. However, for international travel, a passport is mandatory with a valid Visa.

Extra baggage can be booked while booking the flight tickets on PayNearby portal at an additional cost.

You can choose your meal option while booking the flight ticket on PayNearby. If you have already booked the flight, please call the airline directly to get the meals added in your ticket.

In a full-service airline, meals are generally included within the cost of the flight ticket. However, in low-cost carriers, you have to book meals separately at an additional cost.

If you have cancelled your ticket through PayNearby portal/app, the refund will be processed in the retailer wallet. Refund amount varies from airline to airline.

The cancellation charges for each flight booking is different. Kindly mail your PayNearby ID or ticket to airsupport@paynearby.in

It varies from airline to airline. Please check with the concerned airline directly.

Airlines don’t allow any name change. We suggest you cancel the existing booking and make a new booking.