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FAQ Category: Air Booking

What is the difference between refundable and non-refundable fares?

A refundable fare is an amount returned after deducting cancellation charges and other fees. For more information on fare summary, please refer the Fare Summary & Rules under the Flight Details tab. A non-refundable fare is a discounted fare where no refund can be claimed from the airline in case of cancellation.

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What is hand baggage only fare?

Hand baggage only fare is offered by the low-cost carriers on domestic flights, where check-in baggage is not allowed. In this, you can carry one hand luggage per passenger up to 7 kg (may vary from airline to airline).

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What ID is required for a child on a flight?

For domestic flights, a child can travel with his/her birth certificate or Aadhaar Card. However, for international travel, a passport is mandatory with a valid Visa.

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How can I buy extra baggage?

Extra baggage can be booked while booking the flight tickets on PayNearby portal at an additional cost.

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How can I add a meal to my flight ticket?

You can choose your meal option while booking the flight ticket on PayNearby. If you have already booked the flight, please call the airline directly to get the meals added in your ticket.

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Does a Flight ticket include a meal?

In a full-service airline, meals are generally included within the cost of the flight ticket. However, in low-cost carriers, you have to book meals separately at an additional cost.

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When will I get my flight ticket refund?

If you have cancelled your ticket through PayNearby portal/app, the refund will be processed in the retailer wallet. Refund amount varies from airline to airline.

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What are the cancellation charges for flights?

The cancellation charges for each flight booking is different. Kindly mail your PayNearby ID or ticket to airsupport@paynearby.in

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My name is misspelt while booking a domestic/international flight ticket. Can I get it changed?

It varies from airline to airline. Please check with the concerned airline directly.

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How can we change the wrong name entered while booking?

Airlines don’t allow any name change. We suggest you cancel the existing booking and make a new booking.

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